Refund Policy
Our escrow system protects your money. Clear refund process if work does not meet expectations.
Money-Back Guarantee
Escrow-Based Protection
When you post a project, funds are held in escrow by a third-party payment processor. Money is only released to the freelancer after you approve the deliverables. This protects your investment and ensures quality work.
Project Refund Process
Step 1: Review Deliverables
The freelancer submits their work. You have 5 business days to review. During this time, funds remain in escrow.
Step 2: Request Revisions (Optional)
If work needs changes, request revisions in writing. Most freelancers include revision rounds. Timeline depends on the scope of changes.
Step 3: Release or Dispute
Approve and release payment, or dispute the work. If disputed, our team investigates within 7 days. We evaluate quality, scope match, and contractual compliance.
When You Can Get a Refund
Work Not Delivered
If the freelancer does not submit deliverables within the agreed timeline, you can request a full refund. Automatic refund after 14 days of non-delivery.
Quality Issues
Work significantly does not meet specifications or quality standards outlined in the contract. Must be documented with specific issues.
Scope Mismatch
Deliverables do not match the project scope. If the freelancer misunderstood or failed to deliver agreed features.
Unsatisfactory Results
Work is technically sound but does not meet your expectations. Refunds are negotiable; we mediate between parties.
Subscription Refunds
Professional plan subscriptions ($99/month) can be cancelled anytime. Refunds for partial months are pro-rated based on usage days. Enterprise contracts have custom terms.
Dispute Resolution
| Dispute Type | Investigation Time | Resolution |
|---|---|---|
| Quality/Scope Issues | 5-7 business days | Mediation or refund decision |
| Non-Delivery | 3-5 business days | Automatic refund after 14 days |
| IP/Legal Issues | 10-14 business days | Investigation with legal review |
| Payment Disputes | 2-3 business days | Chargeback via payment processor |
💬 Questions About Refunds?
Contact our support team: support@ruhareiostech.com. Typical response time: 30 minutes to 2 hours.